Terms & Conditions of Business
& Privacy Policy

By logging onto this website, and requesting our services you are indicating your acceptance of our Terms and Conditions.

Data Protection and Privacy: The information collected from visitors is any information voluntarily given by completion of the various enquiry forms on the site or from e-mails to us.

We collect information about you for 2 reasons: firstly, to process your enquiry and second, to provide you with the best possible service. We will never disclose your details to any third party or transfer it anywhere. We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. To protect your privacy we will not distribute your name or e-mail address to any third party. All clients and potential clients are treated in confidence.

Cookies: cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

No cookies are set while using this website.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Third party websites: This website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

GLOBALWEBHQ (UK) LTD will not produce work for any site or business we deem unsuitable.

GLOBALWEBHQ (UK) LTD cannot guarantee the amount of traffic that will be generated through any website we have created but we will work to achieve the best for you and advise you on the best way to generate traffic.

Prices are exclusive of VAT, but the price will vary according to which package the client purchases. We do not offer any form of credit to clients.

PAYMENT OPTIONS: Presently payment for GLOBALWEBHQ (UK) LTD services is only available by Cheque/Postal Order or by Direct Bank Transfer Payment, although it is planned to accept payment by Credit/Debit Cards in the future. All payment is in UK sterling. GLOBALWEBHQ (UK) LTD will not guarantee that a service will be provided until after any received payments have been cleared. The company has no obligation to carry out any work until full payment in advance has been received in cleared funds. Any returned cheques to clients will incur an administration fee of £35.00

REFUNDS WITHIN THE FIRST 30 DAYS OF SERVICE: If you cancel your hosting account within the first 30 days of service, the customer will receive a full refund of all hosting account fees except overages. This 30 day policy shall include the 30th day. Any over usage fees including but not limited to additional bandwidth will not be refunded. While we do not offer refunds for pro-rated service you have no obligation to continue using our service.

WEB DESIGN SERVICES: We offer a variety of options ranging from a very basic one page website, cheaper ready made templates (because the design is complete already and all that is needed are your links and pictures if required) and bespoke website designs to your specification. Upon receipt of cleared funds & text in electronic format plus any photos you wish to be included in your website we will publish your website within an agreed time frame (subject to any extenuating circumstances). If there are any changes that you require you can notify us in writing of any changes within 5 working days of the website being published.

Once the website has been placed live on the Internet, the client has seven days to make any changes through GLOBAL WEB HQ (UK) LTD to the website. After this period, the client is deemed to have accepted that the website is satisfactory. If you are still not satisfied after this period you will be entitled to a refund not exceeding 50% of the cost of the website design. All website design will remain the property of GLOBAL WEB HQ (UK) LTD until paid for in full. GLOBAL WEB HQ (UK) LTD transfer ownership of the website design and all Intellectual property rights over to the client upon final payment.

All website content is to be provided by the client, and no responsibility is taken by GLOBAL WEB HQ (UK) LTD for any images or text displayed on the website, that subsequently has existing copyright associated with it, that may cause grievance with the original owner.

GLOBAL WEB HQ (UK) LTD cannot be held responsible for any virus that may be passed on to any computer from the web server, or by e-mail. GLOBAL WEB HQ (UK) LTD cannot guarantee web server security, and cannot be held responsible for any loss, or misuse by third parties, of any data that is captured and/or stored on the web-server, even using SSL encryption.

ERRORS & OMISSIONS: Although we always endeavour to keep your sites error-free and check them regularly for availability, you are advised that it is your responsibility to back up your files, check your website for availability, correct content and operation. Errors and omissions should be reported via e-mail as soon as possible for correction.

PASSWORDS: You are responsible for keeping records of your FTP, mail and access passwords and keeping these secure at all times. Failure to do so, where a breach of security occurs, may result in termination of your account, as will attempted access to accounts you do not own.

SERVER USE: Business accounts are to be used by the primary owner only. Business account holders are not permitted resell, store or give away web-hosting services of their website to other parties. Web hosting services are defined as allowing a separate, third party to host content on the owner's web site. Exceptions to this include ad banners, classified ads, and personal ads. GLOBAL WEB HQ (UK) LTD reserves the right to refuse service and /or access to its servers to anyone.

Users must not participate in any form of unsolicited bulk e-mailing or spam.

You will be responsible for the content of your pages, including obtaining the legal permission for any works they include and ensuring that the contents of these pages do not violate law. You will be held responsible for and accept responsibility for any defamatory, confidential, secret or other proprietary material available via your page(s). We reserve the right to remove material deemed inappropriate from your web pages, without prior notice.

GLOBAL WEB HQ (UK) LTD does not permit adult, Warez or illegal MP3 web sites on their servers. We reserve the right to refuse any material which we feel is defamatory, offensive or of an obscene or menacing nature, or which may, in our judgement, cause annoyance, inconvenience or anxiety to any person. This can be taken to include any material which is unlawful, threatening, abusive, malicious, defamatory, obscene, pornographic, blasphemous, profane or otherwise objectionable in any way. You agree not to post, link or transmit: (a) any material containing a virus or other hostile computer program. (b) any material which constitutes, or encourages the commission of, a criminal offence or which infringes any patent, trade mark, design right, copyright or any other intellectual property right or similar rights of any person which may subsist under the laws of any jurisdiction.

HACKING/CRACKING: GLOBAL WEB HQ (UK) LTD reserves the right to report illegal activities to any and all regulatory, administrative, and/or governmental authorities for prosecution.

GLOBAL WEB HQ (UK) LTD do not allow any of the following content to be stored on its servers:

Illegal Material - This includes copyrighted works, commercial audio, video, or music files, and any material in violation of any Federal, State or Local regulation.

Adult Material - Includes all pornography, erotic images, or otherwise lewd or obscene content. The designation of "adult material" is left entirely to the discretion of GLOBAL WEB HQ (UK) LTD

Warez - Includes pirated software, ROMS, emulators, phreaking, hacking, password cracking. IP spoofing, etc., and encrypting of any of the above. Also includes any sites which provide "links to" or "how to" information about such material.

In the event of improper use we the company reserve the right to cancel your account at anytime without notice

BANDWIDTH POLICY: GLOBAL WEB HQ (UK) LTD policy is to provide enough monthly bandwidth so that any site using normal resources will be able to perform without a problem. If a site uses over it's allotment of bandwidth for its type of account, the customer will be charged an additional fee per GB over over allotment per month. If a site is popular enough that is using more than its bandwidth allotment, then the customer is expected to be responsible for higher charges based on the amount of data transfer. The customer acknowledges, in advance, that he/she will be charged an additional fee per GB per month if the bandwidth exceeds the allotment for the user's account.

The customer will be e-mailed a notice once an additional amount is assessed to the customer account. Warnings will not be sent to notify customer that the limit has been reached or exceeded. This term and condition is non-negotiable. Customers have the right to use their account for any type of legal data transfer including providing free image services that can be linked from the owner's account from any other service.

No bills or invoices will be sent by regular mail. All invoices will be sent directly to customers via e-mail shortly after the online purchase has been made. All payment to be in UK sterling.

GLOBAL WEB HQ (UK) LTD is not responsible for lost revenue, traffic, or data caused by server down time or failure, domain name transfers, or any other error - mechanical or human.

GLOBAL WEB HQ (UK) LTD will register all clients' websites with some search engines, but cannot guarantee inclusion, and/or rankings within any of these search engines. It is the responsibility of the client to register more regularly if required, unless specified on the order.

Prices do not include the cost of any merchant accounts required by the client for on-line credit card transactions.

GLOBAL WEB HQ (UK) LTD strive to host the website on a 24 hours a day basis, through a partnership with a professional web hosting company, but cannot be held responsible for any downtime of the web server, or other equipment, connected to the Internet, which causes the clients website to be off-line for any reasonable amount of time, or causes loss of revenue on an e-commerce enabled website. This is applicable to website hosting and any e-mail POP3 accounts and e-mail forwarding. GLOBAL WEB HQ (UK) LTD will not be held responsible for any problems arising from the clients own e-mail account and Internet service provider (ISP) and cannot be held responsible for any software or hardware problems on the clients equipment.

Please note the following cgi usage policies: The script must use low system resources. Scripts that consume a large amount of server memory or CPU power will be subject to termination, and/or additional fee. Each user account may not use more than 1% of system resources at any given time. Scripts may not interact with any server configuration or hardware. Users running scripts that interact with any server configuration or any hardware will be subject to immediate cancellation of the user account without refund. The script can be used and referenced from any site on the Net (i.e. free counters, etc.); however, scripts must stay within the allowable usage of our system resources. Users using more resources than a single user account is entitled to use will be assessed additional monthly charges. The script must be executed in a timely fashion. Any script that uses the processor for more than a few milliseconds is subject to removal. Scripts must be secure. Unnecessarily chmoding scripts to 777 is a policy violation. Placing scripts in a publicly viewable directory (one without an index.html files) is a policy violation.

Any accounts with scripts found in violation of any GLOBAL WEB HQ (UK) LTD, policy are subject to future scrutiny of all cgi by our system administrator. If a script is found to be harmful to the system, it will be killed immediately and the account locked until the account owners have been contacted. Any time spent by GLOBAL WEB HQ (UK) LTD to kill a script and/or to lock an account will be billed to the account at a rate of £80.00 per hour.

Malicious scripts are subject to immediate account cancellation.

LOSS OF SERVICE: Web space, domain registration and e-mail services are derived in some part via partnerships with third-party companies. No responsibility will be accepted for loss of service or consequences of such caused by server failure or actions of any of our partners, service providers, or their subcontractors, representatives or employees. This includes loss of data resulting from failures, delays, nondeliveries, wrong delivery, and any and all service interruptions. No SLA or uptime guarantees are given, although every effort will be made to maintain service. No warranties or claims of merchantability or fitness for a particular purpose are made - either expressed or implied for services provided.

GLOBAL WEB HQ (UK) LTD reserves the right to revise its policies at any time.

FORCE MAJEURE: GLOBAL WEB HQ (UK) LTD shall not be liable for any delay or failure in performance of its obligations under these terms which is due to or results from any acts, events, omissions, happenings or non-happenings beyond its reasonable control including acts of God, strike, work stoppages, governmental regulations, acts or directives, war, riot, fire, flood, civil commotion, equipment or facilities shortages or delays which are experienced by providers of internet services generally, or any circumstances beyond its reasonable control.

INDEMNIFICATION: The customer agrees that it shall defend, indemnify, save and hold GLOBAL WEB HQ (UK) LTD harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against GLOBAL WEB HQ (UK) LTD, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless GLOBAL WEB HQ (UK) LTD against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with GLOBAL WEB HQ (UK) LTD server; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customer from GLOBAL WEB HQ (UK) LTD server.

DISCLAIMER: GLOBAL WEB HQ (UK) LTD will not be responsible for any damages your business may suffer. GLOBAL WEB HQ (UK) LTD makes no warranties of any kind, expressed or implied for services we provide. GLOBAL WEB HQ (UK) LTD disclaims any warranty or merchantability or fitness for a particular purpose. The includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by GLOBAL WEB HQ (UK) LTD and its employees. GLOBAL WEB HQ (UK) LTD reserves the right to revise its policies at any time.

SUB-CONTRACT: The Company shall be entitled to sub-contract all or any of its obligations hereunder.

GOVERNING LAW: Law of Contract. The order will be deemed to be an English contract governed by the laws of England and action or actions shall be heard in an appropriate English court.

STATUTORY RIGHTS: These terms & conditions do not affect your statutory rights as a consumer.